They can go offline for several reasons. They should follow these steps to stay online:
Also, make sure they are on the latest version of the Share Location app to receive the latest bug fixes and improvements to our location technology.
They can get the latest version of the app here:
Make sure location services and WiFi are turned ON. Having the app open on your phone will also improve accuracy. Location accuracy will not be as high when the app is running in the background.
GPS is much less accurate (bad signal) when you’re inside a building so you could appear somewhere else instead of where you are. GPS is most accurate when you’re outside and moving about.
Also, make sure your friends and family follow the same steps above on their own phones to improve their location accuracy too.
Set your phone to allow the app to use your Motion activity. Motion activity provides more reliable location while improving battery life.
Also, make sure you’re always on the latest version of the app to receive the latest bug fixes and improvements to our location technology.
Get the latest version of the app here:
Yes! You don’t have to pay to use Share Location. The app is free to use but with limited features. You can optionally subscribe to our monthly or yearly subscription to receive unlimited access to all features including 30 days of Location History, unlimited Place Alerts, and the option to share your real-time location Indefinitely, completely ad-free.
Yes! You and your family members can share and pay for one subscription if you’re all members of the same Family Sharing group.
Here’s instructions on how to view and set up Family Sharing:
After Family Sharing is set up, go into the app and tap “Restore Purchases“ from Settings. You will need to repeat this step for each family member.
For all other questions, please email us at firstname.lastname@example.org.